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Transportation Conditions and Returns

1. GEOGRAPHICAL AREA

The online store allows to make purchases and shipments to the following countries:
SPAIN, PORTUGAL, FRANCE, GERMANY, AUSTRIA, HOLLAND, DENMARK, BULGARIA, SLOVAKIA, BOSNIA-HERZ., BELGIUM, ITALY, HUNGARY, ESTONIA, CROATIA, NORWAY, LUXEMBOURG, POLAND, FINLAND, SLOVENIA, SERBIA, UNITED KINGDOM, CZECH REPUBLIC, GREECE, ROMANIA, SWITZERLAND, IRELAND, LATVIA, LITHUANIA, SWEDEN.

For purchases made from other countries/continents the customer must place their order by email to: orders@atalaya-bio.com

The courier company responsible for delivering the order is SEUR (part of the DPD group). We have selected for these 2 main reasons:

  • Quality of the transportation service offered
  • Carbon neutral transport, in accordance with our Corporate Social Responsibility (CSR).

2. ORDER TRACKING

When the merchandise leaves for your destination the customer will receive an email (in the language you have selected at the time of your purchase) with an identification code of your shipment that will allow you to follow up online of your package and know where your shipment is located.

Online tracking can be done in the following links:
In English: Http://www.seur.com/seguimiento-online.do
In English: Http://www.seur.com/en/seguimiento-online.do
In French: Http://www.seur.com/fr/seguimiento-online.do
In Portuguese: http://www.seur.com/pt/seguimiento-online.do

3. DELIVERY

The products of ATALAYA BIO are delivered to the delivery address provided by the client (that may be different from the billing address) in vehicles equipped so that they arrive in optimal conditions of conservation to their destination.
Delivery times: The purchase will be delivered from Monday to Friday, except holidays.
If you want to choose a preferred delivery schedule, you should contact the carrier, whose data will appear in the email you receive.
If in the first attempt to deliver in the shipping address, no one is available, according to the country of destination we will make a second attempt of delivery or a notification will be left for the customer to pick up their order at a nearby collection point.

4. DELIVERY TIME:

The delivery time will depend on the destination. The following table shows the guiding transit times (working days), from origin to destination, without considering the time invested in customs formalities:

DestinationDelivery time
SPAIN, PORTUGAL24-48 hours
FRANCE3-4 days
GERMANY, AUSTRIA, BELGUIM, HOLLAND, ITALY, LUXEMBOURG, UNITED KINGDOM4-5 days
DENMARK, SLOVAKIA, SLOVENIA, CZECH REPUBLIC, IRLAND, ROMANIA, SWITZERLAND5-6 days
NORWAY, SWEDEN, FINLAND, POLAND, HUNGARY5-7 days
BULGARIA, ESTONIA, GREECE, LATVIA, LITHUANIA, CROATIA6-7 days
BOSNIA HERZEGOVINA*, SERBIA*7-11 days

ATALAYA BIO will not be held responsible for delays in the delivery caused by outside influences, force majeure, like transport strikes or other types such as bad weather, …

5. SHIPPING AND RETURN COSTS

The shipping costs of each order are calculated in real time depending on the weight of the customer's shopping cart, as well as their delivery address.

5.1. Shipping costs for purchases exceeding €75:

5.1.1 Free Shipping Charges

For shipping to SPAIN and PORTUGAL the cost of transportation will be free.

For shipments of up to 1 Kg to DENMARK, SlOVAKIA, SLOVENIA and HUNGARY the cost of transportation will be free.

For shipments of up to 3 kgs to AUSTRIA, FRANCE (*), ITALY (*), IRELAND, POLAND, UNITED KINGDOM (*) and CZECH REPUBLIC the cost of transportation will be free. (*) The destinations of Corsica, Sicily, Isle of Man and Channel Islands, have a charge of €15.

For shipments of up to 5 kgs to GERMANY, BELGIUM, LUXEMBOURG, HOLLAND the cost of transportation will be free.

5.1.2 Reimbursable shipping costs for purchases over €75:

Due to weighing more than those mentioned in the previous section and other destinations ATALAYA BIO will assume a shipping cost of €15, the remainder of the freight fee will be paid for by the customer.

5.1.3 Summary of shipping costs for purchases exceeding €75

See the bonus rate in the following table summary:

International shipping costs:
Tarifas de transporte
Tarifas de transporte

Shipping costs to Spain:
Tarifas de transporte
Tarifas de transporte

5.2 For purchases less than €75

For purchases less than €75 the following shipping costs will apply, which will be paid for by the client:

International shipping costs:
Tarifas de transporte

Shipping costs to Spain:
Tarifas de transporte

5.5 Transportation expense in case of returns

The return costs will be charged to ATALAYA BIO in case of:

  • Error in the shipment (received goods do not correspond with the order)
  • Incidence in transport (breaks, malfunctions,...)

The return costs will be paid by the client in case of :

  • Exercising their right to desist and/or change the order

Returns must be shipped to the following address:

Ecoagrícola El Talayón SL
Arboleda, 14
Local 121 D1
28031 Madrid
España

The present Conditions of Transport and Returns are updated as of May 11th, 2018.

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