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Terms of agreement

1. PRIOR INFORMATION

These general terms and conditions of sale between, on the one hand Ecoagricola El Talayón, SL (hereinafter also ATALAYA BIO) owner of the domain www.atalayabio.com and on the other hand the client, are made available to each client to allow them to realize your order. The fulfilment of an order implies the full and unreserved acceptance of the customer of these current terms and conditions of sale, always available on the online store. No special conditions or other general terms and conditions of sale that emanate from the client may, without the express agreement of ATALAYA BIO, prevail over these terms and conditions. Any contrary condition established by the client shall therefore be inapplicable to ATALAYA BIO, unless expressly accepted by the latter, regardless of the time in which it is known.
ATALAYA BIO may modify the website to make any changes and modifications it deems appropriate and necessary for the proper functionality of the site, without the need for prior notice. In case of modification by ATALAYA BIO, the conditions to apply to each client, will always be those that were in force at the time of making their purchase.

2. ONLINE SALES REQUEST

2.1 Identification of the parties:

Web domain owner:

Ecoagrícola El Talayón, SL

C/ Alberto Bosch, 9 - 3ºDcha
28014 Madrid (España)
B-86913431
info@atalaya-bio.com
+34 910 252 312 (from 16 to 20h)

Registered in the Mercantile Registry of Madrid: Tome 31,835, Folio 83, Archive M572896.

The client:

The client declares to be of legal age, and the legal capacity to make a purchase/sale on the website www.atalayabio.com. The customer is obliged to respect the present general conditions of sale.

The customer shall have the final consumer consideration, in accordance with the provisions of the Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General law for the defence of consumers and users, i.e. For the customer's own consumption or for the persons on behalf of whom the client is legally authorized to act. Consequently, the use of the Web site of wholesale companies, distributors, purchasing centres, large areas, other professional intermediaries of the same sector as Ecoagricola El Talayón SL.

In accordance with the foregoing, the resale of the products purchased through the website is strictly prohibited.

2.2 Access and use of the store

To be able to buy products in the store the customer will be asked to complete the electronic form that at any time is applicable and is available in the store, following the instructions indicated in the shop and forcing itself to facilitate, always and only accurate and true data. If the customer wishes to register, they must additionally select a user name and password that are security elements and allow them to buy in the store making easier identification in subsequent purchases, the creation and access to the purchase history, The management of preferences and notifications. This data is confidential and of personal and non-transferable use.

Once registered, ATALAYA BIO will send an email of confirmation in relation to the designation of the registration The client will be solely responsible for the proper custody and confidentiality of the password, so it will be understood that any third party who can use it does so with the consent and on behalf of the client.

The use of the store, the navigation by it and/or the purchase of any product implies the acceptance by the client, completely and without reservations of any kind, of the general conditions. In the event that the customer does not want to accept all or any of the applicable conditions, can simply not access or not use the store.
The legal relationship arising from the registration as a customer of the store is of indefinite duration, without prejudice that the client as well as the ATALAYA BIO can resolve it or suspend it unilaterally at any time and without further cause than its expressed will to the other Part in that sense. This resolution or suspension shall not affect any obligations arising from purchases or orders made before.

Any queries, suggestions or complaints concerning the online sale of the products, can be made through the contact form of our website or the sending of an email to orders@atalaya-bio.com. ATALAYA BIO will resolve complaints and claims within 30 days.

2.3 Steps to make an order

Making a purchase is very simple. It consists of 2 steps:

A. Product selection

  • Select the product you want to purchase.
  • Click on "Buy" to add it to your shopping cart.
  • Choose the amount of product you want to purchase.
  • Add to the basket in the same way all the products you want to purchase.
  • Within the shopping basket click on "Finish Purchase”

B. Order formalisation

  • Fill in your data
  • Choose your Payment method
  • Confirm your order by clicking on "Place order”
  • Check the box "sign up for the newsletter" If you want to receive offers and information about products and new products.

You will receive an email confirmation of the order and then an email to track the shipment of your package.

3. PRODUCT INFORMATION

We pay great attention to the information about our products: The aloe vera has been cultivated and the ingredients contained in the products, the environmental and social goals that are pursued. All this information will be found in the technical description of each product. This exercise of transparency will allow you to learn about the product that you purchase (not only in terms of quality, but responsible consumption, sustainability of our activity, social commitment ...).

Our aloe vera is grown in a natural protected area of the Natura 2000 Network. Natura 2000 - Europe's nature for you. This site is part of the European Natura 2000 Network. It has been designated because it hosts some of Europe's most threatened species and habitats. All 28 countries of the EU are working together through the Natura 2000 network to safeguard Europe's rich and diverse natural heritage for the benefit of all.

4. PRICES

The prices on the website www.atalayabio.com as in the invoice are expressed in euros and include the VAT applicable at any time, as well as any other tax of application, at the despatch of our warehouse located in Madrid-Spain. For purchases made in non-EU countries the price does not include VAT.
Purchases by destination of any of the territories of the Canary Islands, Ceuta, Melilla, Gibraltar, Andorra shall be exempt from VAT, in accordance with the regulations in force in this matter.
Prices exclude the shipping costs of the merchandise. The ports are calculated according to the weight and address of delivery. Check our offers: from a certain amount of purchase and depending on the destination the shipping costs can be free. Shipping costs will always be shown independently at the price of the items.
Payment will be made in euros even if the customer is outside the European Union. Ecoagricola El Talayón, S.L. declines all responsibility in the event of error or inaccuracy in the conversion system used, or any other difference that may be between the total estimated amount of your order and the billing amount.
Prices may change at any time, but the possible changes will not affect orders or purchases with respect to which the customer has already received an order confirmation.
The retail price of the item will always be indicated at the time the customer has completed the shopping cart, and the customer will be informed of the final price of the purchase before the validation of the payment is made.

5. PURCHASING PROCESS

5.1. In order to buy products, the customer must select the desired product and add it to the shopping cart, according to the instructions displayed on the screen.
5.2. Once the purchase has been made, ATALAYA BIO will forward a confirmation to the customer, to the email address indicated them, that the purchase has been made which will serve as proof of the operation.
5.3 At the end of the purchase process ATALAYA BIO will issue an invoice in electronic format.

6. AVAILABILITY

All orders and purchases at ATALAYA BIO's shop are conditioned to the effective availability at the time the shipment is prepared. Therefore, it should be kept in mind that orders will be shipped within the available stock limits.

6.1. If one of the items ordered is not in stock, ATALAYA BIO agrees to contact the customer as soon as possible (from the date on which they place the order) to communicate the period in which they will be able to send the product(s). In the event that you are not interested in waiting, you may request a refund of the amount you pay for the item(s).
6.2. Si alguno de los productos de su pedido, una vez facturado, no estuviera disponible, ATALAYA BIO se compromete a enviarle los productos disponibles y a entregarle posteriormente y sin gastos de envío el resto de su compra, salvo que por expresa solicitud del cliente, este prefiera que le sea reintegrado el importe del producto no disponible. En tal caso ATALAYA BIO le devolverá las sumas abonadas sin demoras indebidas.

7. PAYMENT METHODS

Accepted payment methods:

  • Debit or credit card.
  • PayPal. PayPal allows you to pay directly without communicating the financial data on the Internet. PayPal automatically encrypts sensitive data with the help of the best technologies available on the market.
  • Bank transfer. Please make your bank transfer indicating your order number as the payment concept. The bank transfer must be made to:

Ecoagrícola El Talayón, SL
Bank: TRIODOS BANK - Murcia Offices
IBAN: ES5414910001212174781522
BIC/SWIFT: TRIOESMMXXX

In any case, the use in particular of any means of payment available will be subject to the verifications and authorizations by the entities responsible, so that if the corresponding entity does not authorize the payment the process of Purchase will end and the order is automatically cancelled.
When the payment is authorized, the charge of the price of the products, their taxes, and the cost of shipping will be made at the time of formalizing the order.
Orders paid by bank transfer will be deemed accepted once the payment is been received - it is not necessary to send any payment proof

8. SHIPPING AND DELIVERY OF THE PRODUCTS

8.1. Geographical area

The online store allows to make purchases and shipments to the following countries:

SPAIN, PORTUGAL, FRANCE, GERMANY, AUSTRIA, HOLLAND, DENMARK, BULGARIA, SLOVAKIA, BOSNIA-HERZ., BELGIUM, ITALY, HUNGARY, ESTONIA, CROATIA, NORWAY, LUXEMBOURG, POLAND, FINLAND, SLOVENIA, SERBIA, UNITED KINGDOM, CZECH REPUBLIC, GREECE, ROMANIA, SWITZERLAND, IRELAND, LATVIA, LITHUANIA, SWEDEN.

For purchases made from other countries/continents the customer must place their order by email to: orders@atalaya-bio.com

The courier company responsible for the delivery is SEUR (belonging to DPD Group). We chose SEUR for 2 main reasons:

  • Quality of service
  • Carbon neutral transport, in accordance with our Corporate Social Responsibility (CSR).

8.2. Order Tracking

When the merchandise leaves for your destination the customer will receive an email (in the language you have selected at the time of your purchase) with an identification code of your shipment that will allow you to follow up online of your package and know where your shipment is located.

8.3. Delivery

The products of ATALAYA BIO are delivered to the delivery address provided by the client (that may be different from the billing address) in vehicles equipped so that they arrive in optimal conditions of conservation to their destination.
Delivery times: The purchase will be delivered from Monday to Friday, except holidays.
If you want to choose a preferred delivery schedule, you should contact the carrier, whose data will appear in the email you receive.
If in the first attempt to deliver in the shipping address, no one is available, according to the country of destination we will make a second attempt of delivery or a notification will be left for the customer to pick up their order at a nearby collection point.

8.4. Delivery deadlines and shipping charges

Specification of the conditions of Transport and Returns

9. THE RIGHT TO RETURN, CHANGE PRODUCTS AND REFUNDS

ATALAYA BIO is a member of adigital(Spanish Association of Digital Economy) and has the seal Trust Online,granted to e-commerce companies that make use of good practices assuming commitments to ethics on the Internet and with the rules of their Code of ethics. ATALAYA BIO with its adherence to online trust is obliged to undergo complaints procedures and undertake a complete evaluation periodically. This certification offers a multitude of advantages and guarantees for the consumer:

  • Secure purchasing thanks to a seal with official recognition
  • Free and easy claim process

9.1 Conditions for acceptance of return or exchange

  • Products must be returned within 14 working days from the date of receipt of the order by the customer.
  • Products must be returned in their original packing.
  • Products may not have been used and/or opened.

9.2 Right of withdrawal

ATALAYA BIO offers a policy of flexible returns and according to the Law for the defence of consumers and users (law 3/2014, of 27 March) that protects the consumer. Therefore, despite the fact that the products purchased by the customer are received by it in perfect condition, if the customer is not satisfied with any of them, is able to change them or return them, without justification, within 14 calendar days from your receiving the products.
To exercise this right of withdrawal, the customer shall notify ATALAYA BIO through the contact form provided on the website or by sending an email to: orders@atalaya-bio.com.
The period for the refund of the amounts paid (discounting the transport costs) is 14 days from the day that ATALAYA BIO receives the merchandise and verifies the return conditions specified in point 9.1.

9.3 Right to change

In the case that the customer wishes to change the products purchased online, they must exercise their right of withdrawal and make a new purchase.

9.4 Right to return defective products or shipping errors

9.4.1 Return of defective Products: ATALAYA BIO undertakes, after the confirmation of purchase, always to send products in appropriate packing for such transport. However, it is the customer's responsibility to verify, in the presence of the carrier, the status of the goods upon arrival. Any incident during delivery shall be recorded on the delivery note. Without the fulfilment of this clause, no complaint procedure to the carrier may be carried out. In the event of an incident during transport (breakage, damage...) please send an email within 48 hours to orders@atalaya-bio.com with the delivery note in which the incident is stated (additionally may include a photo of the damaged merchandise) and we will proceed the claim with the shipment of new merchandise. In this case the shipping costs will be paid by ATALAYA BIO.
9.4.2. Shipment failed. If the goods received do not correspond with the merchandise purchased, we ask the customer to communicate the incidence to ATALAYA BIO in order to proceed the collection of the merchandise and the dispatch of a new shipment. The transport costs for the collection and new shipment will be paid by ATALAYA BIO.

10. AFTER SALES SERVICE

If you wish to contact our customer services please send us a message through the contact form available at Atalayabio.com or an email to: orders@atalaya-bio.com

11. SITE ACCESS LICENSE

ATALAYA BIO grants a limited license to access and use of the website in order to learn about the products offered and to make the desired purchases. Under no circumstances does this confer the right to copy or modify the contents of the website without the express authorisation of ATALAYA BIO.
This license does not allow any other use, particularly commercial, of the website or its contents (products, descriptions, prices, data, software, sound extracts, graphics, images, photographs, etc ...)
The integrity of the elements of this website, being of the nature that they are, are the property of Ecoagricola El Talayón, S.L., which are protected by the corresponding intellectual and industrial property rights.

12. LIMITATION OF LIABILITY OF OUR ONLINE SERVIVES

ATALAYA BIO is not responsible for any damages that may be caused by chance or force majeure, strikes, technical breakdowns, maintenance operations, interruptions or malfunction, impossibility of access, lack of availability and/or continuity of the website, data loss, delays in the delivery/collection of orders and in general, in any event of impedance to the correct fulfilment and operation of our services.
In the event that a liability to ATALAYA BIO could be imputed, this will be limited to the amount paid by the user.

13. HYPERLINKS AND LINKED SITES

The user and, in general, any natural or legal person that intends to establish a hyperlink or technical link device (for example, links or buttons) from their website to the website of ATALAYA BIO, must obtain prior authorization and in writing of Ecoagricola El Talayón, SL. The establishment of a hyperlink does not imply in any case the existence of relations between Ecoagricola El Talayón, SL and the owner of the site or web page on which the hyperlink is established, nor the acceptance or approval by Ecoagricola El Talayón, SL of its contents or services.
In any case, Ecoagricola El Talayón, SL reserves the right to prohibit or disable at any time any hyperlink to its website, especially in the cases of wrongful activity or the contents of the website in which it includes the Hyperlink.

The information on the website ATALAYA BIO is offered to the user, only for the research of (as well as access to it), the contents and the services available on the Internet, hyperlinks or technical link devices (for example, links or buttons), that allow the user access to sites or Internet portals owned or managed by third parties (linked sites).
Ecoagricola El Talayón, SL does not offer or market by itself or through third parties the information, content and services available on the linked sites, nor approves, supervises or controls in any way the contents and services, as well as any material of any nature existing in these, assuming the user exclusively the entire responsibility of browsing.

14. APPLICABLE LAW

These General Conditions of Use, the existing relationship between ATALAYA BIO and the user regarding them, as well as all issues that may arise from access and / or use thereof, shall be understood to be regulated and interpreted in accordance with Spanish law, the parties expressly submitting to the jurisdiction of the Courts and Tribunals of Madrid. In the event that the user is located outside of Spain, ATALAYA BIO and the user submit, expressly waiving any other jurisdiction, to the competent Courts and Tribunals in Spain[TJ2].

Applicable laws:

  • Brussels Convention of 1968 on Jurisdiction and Enforcement of judgments in Civil and Commercial Matters.
  • Lugano Convention of 1988 on Jurisdiction and Enforcement of judgments in Civil and Commercial Matters.
  • Rome Convention of 1980 on Applicable Law in Contractual Obligations. 6 - Council Regulation 44/2001 of December 22, 2000, on Jurisdiction and Application of Judgments in Civil and Commercial Matters.

15. DISCLAIMER OF MEDICAL RESPONSIBILITY

The information included on our websites has not been evaluated by the Ministry of Health. These products are not intended to diagnose, cure or prevent any disease. The information provided by this website or this company is not a substitute for a face-to-face consultation with your doctor, and should not be construed as individual medical advice. The testimonials expressed on this website are individual cases and does not guarantee that you will get the same results.
ATALAYA BIO does not assure nor assumes any responsibility for the accuracy of the information available through this page (www.atalayabio.com). All the information offered on the page is generic and is offered for informational purposes and is subject to change without notice. Never ignore professional medical advice or postpone medical treatment due to something you have read on this page (www.atalayabio.com).

These General Terms and Conditions of Sale are updated as of May 11th, 2018.

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